Services & Solutions SAP B-One Care
B-One Care is a flagship service offerings to support our customers 24/7 365 days with agreed SLA’s to assure ongoing support for the production with zero down time which is also is very popular in the region for its unique value proposition with tailor made capabilities keeping the customers’ need and their business improvement in mind.
SAP BUSINESS ONE BENEFITS INCLUDING:
- A dedicated support line operating 24X7 desk support for all the subscribed clients
- Team of experienced domain and technical specialists interacting with the Business users for resolution.
- SLA driven support based on the severity of the incidents logged.
- The escalation matrix will be followed to attain on-time resolutions
- The B-One Care team analyzes the issue, performs trouble shooting and provides root-cause analysis via MICROSOFT TEAMS, ZOOM MEETINGS, TEAM VIEWER, GOTO MEETING, EMAIL SUPPORT & 24/7 CALL CENTER